1. Registration Requirements

All BER assessors working with EnergyBright must hold valid, up-to-date certifications and maintain active registration with relevant regulatory bodies such as SEAI. It is your responsibility to ensure continued compliance. Failure to meet certification requirements may result in immediate removal from EnergyBright’s service roster.

2. Job Assignments & Delivery

EnergyBright assigns assessments directly to BER assessors based on availability and location. Once an assignment is confirmed, assessors are expected to conduct the assessment in a timely and professional manner. Any delays or changes must be communicated promptly to EnergyBright so that the customer can be notified.

3. Fees and Payments

Payment terms will be agreed between EnergyBright and the assessor prior to assignment. All compensation is handled directly by EnergyBright. Assessors should not request or collect payments from customers under any circumstances.

4. Professional Conduct

Assessors are expected to maintain high standards of professionalism when representing EnergyBright. Misconduct, customer complaints, or failure to deliver services as expected may result in immediate removal from future assignments.

5. Liability and Compliance

Assessors are solely responsible for the accuracy, legality, and technical compliance of the BER assessments they conduct. It is your responsibility to carry valid professional indemnity insurance and to comply with all SEAI guidelines. EnergyBright is not liable for assessment errors or omissions.

6. Job Cancellation and Rescheduling

If an assessor is unable to attend a confirmed appointment, they must notify EnergyBright as early as possible. Frequent cancellations or unresponsiveness may lead to deactivation from EnergyBright’s active assessor list.

7. Verification and Audits

EnergyBright reserves the right to periodically verify your SEAI registration, insurance coverage, and documentation. Failure to respond to audit requests may result in a temporary or permanent suspension from the platform.

8. Customer Interaction

All communication with customers must remain professional and within the scope of the assigned job. EnergyBright handles all scheduling and initial inquiries. Assessors should not offer additional services or seek side arrangements with customers.

9. Dispute Handling

Any concerns regarding the assignment or customer interactions should be reported to EnergyBright. The company may mediate where appropriate but does not guarantee dispute resolution in every case.

10. Removal from the Network

EnergyBright reserves the right to suspend or remove assessors from its network at its sole discretion. Grounds for removal include non-compliance, customer complaints, lack of availability, or behavior that negatively impacts EnergyBright’s reputation.